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Mystery Shopping
Open Company " АлматыЭкспертиза " offers you professional services in monitoring quality of service " Mystery Shopping " (the Secret buyer). At insignificant differences in assortment of the existing goods, given services and the prices the high level of service is the major factor of competitiveness of the enterprise. It is noticed, that the greatest fruitfulness of work of employees is observed then when a number(line) is somebody from heads. But constantly to look after the personnel inconveniently and unprofitably. Instead of you " the Secret buyer " - the worker can make it, preliminary past instructing which will come to you in shop, etc. under a kind of the usual buyer and in close contact to the attendants will analyse restaurant, bank, item(point) of exchange: Professional competence, honesty, conscientiousness of separate employees; as far as the accepted standards of servicing are carried out; whether there correspond(meet) the accepted standards to needs(requirements) of Clients; Position of the company in comparison with competitors; Work of " the secret buyer " which will be submitted as the report, will allow a management(manual) to improve a degree of service of clients, firm style, motivation of the personnel to remove defects, to reveal the strong competitive moments and to strengthen them.
Files for скачивания:
The description of service the secret buyer  (opisanie-uslugi_-tajjnyjj-pokupatel'.doc, 58 Кб)
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